Feedback for Property Management

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Managing a commercial property can be difficult. Since most property management companies do not office in the buildings that they manage, effectively deploying maintenance personnel to fix issues reported by tenants is a balancing act. Management technology in the commercial real estate industry has not changed very much in the last 20 years. Tenants still submit their issues by calling the management office or sending in emails. Furthermore, communicating the actual issue can be challenging since most tenants don’t know how to properly detail the issue nor can they easily include pictures of what needs to be addressed.

A Problem-Free Environment

According to CCIM Institute, tenants want a problem-free environment. But if problems do happen, they want them resolved quickly.

Three maintenance and operations complaints dominate: heating/ventilation/air conditioning, cleanliness, and elevators.

Furthermore, the speed and efficiency of how problems are addressed is one of the key factors that tenants consider when renewing their lease.

Feedback will enable your tenants and visitors to quickly and easily relay issues so that you can address them as they happen.

See below for some examples of Feedback that can help your management team with maintenance ticket resolution.

Example Feedbacks

Employees can use Feedback to alert management of issues and even remain anonymous

How Feedback Works for Property Management

Have A Question About Feedback?

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