According to CCIM Institute, tenants want a problem-free environment. But if problems do happen, they want them resolved quickly.
Three maintenance and operations complaints dominate: heating/ventilation/air conditioning, cleanliness, and elevators.
Furthermore, the speed and efficiency of how problems are addressed is one of the key factors that tenants consider when renewing their lease.
Feedback will enable your tenants and visitors to quickly and easily relay issues so that you can address them as they happen.
See below for some examples of Feedback that can help your management team with maintenance ticket resolution.