Customers want to have a positive relationship with every business that they interact with. However, with the overall decline in customer service skills of the workforce, taking care of customers is becoming increasingly difficult.
Customers want to have a positive experience with busineses that they interact with. With the decline in customer service skills, taking care of customers is a challenge.
Your residents are picky. With the rapid growth of the multi-family industry, renters have more options than ever before. First impressions of your property make all the difference.
Car dealerships have one of the toughest jobs when it comes to consumer perception and consistently spend tons of money on reputation management.
Gas Stations & Convenience
Gas stations & convenience stores often operate 24/7. Managing an around-the-clock operation can be difficult, as is hiring and retaining employees that care about your business.
Competition among grocery stores is ever-increasing. Variety, inventory levels, cleanliness and customer service all play a significant role in customer retention.
Gyms & Fitness
The lifeblood of a fitness facility is its member base. Unhappy members are quick to share their dissatisfaction on Google or Yelp, affecting decisions of potential future members.
Since the advent of the internet, hotels were immediately one of the first industries to be rated by consumers, who love to air their grievances online for the world to see.
A medical facility’s success or failure can be dictated solely based on online reviews. Patients will give you a one-star review simply for making them wait 5 minutes too long.
Parks & Recreation
Overseeing and maintaining every parks and rec location in a city can be overwhelming. Layer the difficulty of staffing during these times on top, and it can feel insurmountable.
Managing a commercial property can be difficult and effectively deploying maintenance personnel to fix issues reported by tenants is a constant balancing act.
Real Time Feedback helps solve both problems of delivering private feedback in real-time and allowing diners to express their opinion without the awkward “Can I speak to a manager” request.
How do you ensure that your employees are not only engaging with your customers but also taking care of the duties to maintain your store’s appearance?
Stadiums & Arenas
Managing a large crowd at any venue takes lots of experience, coordination, knowledgeable staff, and most importantly, great communication to ensure an amazing experience.
Although colleges and universities are centers for higher learning, they are still very much a business that generates revenues based on their students’ experiences.
Watch the Real Time Feedback for Any Business Explainer Video
There is no host and people are backed up through the door and standing outside.
The hot water isn’t working in 1608 and the remote is broken.
There are more than 10 people in line and only one register is open.
The dumpsters are overfilled near Bldg 12 and there is trash everywhere.
A lot of Dannon yogurts are expired in the dairy section.
Stadiums & Arenas
There’s a drunk fan in Sect 2, Row 4, Seat 21 that’s cursing and spilling beer.
I have been waiting for over 2 hours for an oil change when I was told 45 minutes.
The LCD screen is cracked on pump 12 and it won’t take my credit card.
Employees can use Real Time Feedback to alert management of issues and even remain anonymous
We need more disinfecting supplies in the employee breakroom.
Cindy in customer service is always on her phone and never helps customers.