Feedback helps hotel guests complain – privately and discreetly, directly to management in real-time.
Your guests can now alert your staff about issues with your hotel in real-time allowing you to fix problems during the guest’s stay and more importantly, before they leave a review.
Here are some interesting facts about the hotel industry according to Reputation Defender:
- 79% of people will read between 6 and 12 reviews before making a booking decision
- When deciding between two similar properties, 79% of consumers are more likely to reserve a room at the hotel with a higher rating
- 88% of travelers won’t even consider hotels with a star rating of less than three
- 85% of individuals say a hotel’s thoughtful response to an online review improves their impression of it
- Hoteliers who respond to online reviews garner 12% more reviews and see an average gain of 0.12 stars