WIN BACK UNHAPPY GUESTS
DRIVE MORE 5-STAR REVIEWS AND BOOKINGS
TURN GUEST FEEDBACK INTO LASTING LOYALTY
Real Time Feedback gives hotel operators the tools to:
- Capture guest feedback during the stay and fix issues before they become bad reviews
- Generate and respond to 5-star reviews across Google, TripAdvisor, Yelp, and other top platforms
- Drive repeat business and strengthen your online presence
- Grow revenue that reflects the experience you’re actually delivering
Turn every interaction into an opportunity for growth and success.
5-star reviews
Customers retained
Engagement rate
Watch How Real Time Feedback Works for Hotels
How Real Time Feedback Supports the Guest From Check-In to Checkout
Real Time Feedback gives hotels the ability to communicate with guests during their stay, capture concerns while they can still be resolved, collect authentic guest testimonials, and route post-stay feedback toward private follow-up or public reviews.
Upon check-in, guests receive a customized welcome text that opens a direct line of communication with different hotel departments.
Strategically place NFC-enabled smart QR code signage throughout the property so guests can make requests, report issues, or access important property information.
Guests can receive an optional follow-up text on the second day of their stay asking for a video testimonial while on property.
Send guests a final post-checkout text asking them to rate their experience on a scale of 1–5. Guests who select 5 stars are directed to leave a public review, while guests who select 1–4 stars are invited to share private feedback directly with management.
Your Team Does Not Have to Wait Until Checkout to Learn How the Stay Is Going
Real Time Feedback creates touchpoints throughout the guest journey, giving your team more opportunities to communicate, resolve concerns, capture positive moments, and address problems before they become public complaints.
Resolve Guest Issues in Real Time Before They Become Negative Reviews
QR codes placed in guest rooms and throughout the property for instant issue reporting
Location-tagged alerts sent directly to housekeeping, maintenance, or management
Maintenance tracking and resolution logging for rooms, amenities, and common areas
Resolve issues on-site before frustrated guests check out
See How Hotels Resolve Guest Concerns Before Checkout
80%
of travelers read 6–12 reviews before making a booking decision.
When choosing between 2 similar properties,
79%
of travelers are more likely to book the hotel with the higher rating.
88%
of travelers won’t even consider hotels with a star rating of less than three.
85%
Hotels that respond to online reviews receive
12%
more reviews and gain an average of 0.12 stars.
What One Bad Experience Really Costs Your Hotel
Enter your numbers and watch the true cost add up line by line. Then see the monthly upside of generating more 5-star reviews from happy guests.
Consistently Grow 5-Star Reviews Across Google, Booking.com, TripAdvisor, and Other Top Review Sites
A hotel’s online reviews can directly influence booking confidence and occupancy. Review Boost helps your hotel consistently generate more 5-star reviews by guiding satisfied guests to share their experiences on Google, TripAdvisor, Booking.com, Expedia, Yelp, and Facebook. After checkout, guests receive a simple 1–5 rating request. Guests who rate their stay positively can be directed to a public review site, while guests with concerns are given a private channel to communicate directly with your team. The result is greater review volume, a stronger overall rating, increased booking confidence, and better visibility across the platforms travelers trust.
Send automated 1–5 rating requests after checkout while the stay is still fresh
Direct satisfied guests to trusted review sites such as Google, Yelp, and TripAdvisor
Give concerned guests a private channel for direct follow-up with your team
Increase review volume and strengthen the ratings that influence booking decisions
DO YOU KNOW YOUR HOTEL’S REPUTATION SCORE?
See how your hotel is performing across Google, Yelp, Facebook, TripAdvisor, and other major review platforms.
Balance Your Hotel Reviews Across the Platforms Guests Trust
Many hotels have a strong presence on one review platform but limited visibility on others that influence booking decisions. Cross Pollinated Reviews uses AI to strategically distribute review requests across Google, TripAdvisor, Booking.com, Expedia, Yelp, Facebook, and other hospitality-specific platforms. Instead of sending every happy guest to the same site, the system evaluates where you need review growth most and balances your presence accordingly. This creates a more balanced and credible review presence across the platforms travelers check before booking, strengthening your hotel’s reputation wherever prospective guests conduct their research.
AI intelligently distributes review requests across Google, TripAdvisor, Booking.com, Expedia, Yelp, and Facebook instead of sending every guest to the same platform
Strengthens your hotel’s visibility on the travel and review sites guests actually check before booking
Balances review growth to avoid over-reliance on a single platform
Builds a broader, more credible online reputation that increases traveler trust and booking confidence
Respond to Guest Reviews Faster With AI-Powered Response Recommendations
Responding to reviews thoughtfully is critical in hospitality, but writing personalized replies at scale can overwhelm front-desk and marketing teams. AI Recommended Responses automatically generates context-aware, professional reply suggestions based on the guest’s feedback. Positive reviews receive appreciative responses that reinforce brand loyalty, while negative reviews receive empathetic, solution-oriented replies that show accountability. Your team can review and send responses in seconds, maintaining consistency, protecting your brand voice, and demonstrating to future guests that you actively listen and care.
AI-generated response suggestions based on the context and sentiment of each guest review
Maintain consistent, professional responses across Google, Yelp, TripAdvisor, and Facebook
Reduce the time required to respond to reviews while still keeping a personal touch
Show future guests that your hotel actively listens, responds, and cares about the guest experience
Manage Every Hotel Review From One Unified Dashboard
View and manage reviews from Google, Yelp, Facebook, and TripAdvisor in one centralized dashboard
Respond to guest feedback quickly without logging into multiple review platforms
Track trends in guest sentiment to identify service improvements and operational issues
Ensure consistent, professional responses that strengthen your hotel’s reputation
Bring Guest Feedback, Reviews, and Response Management Into One Place
Second Chance Alert™
Second Chance Alert™ Gives Your Team the Moment Most Hotels Miss
When a guest who previously reported an issue returns, your team should know. Second Chance Alert™ notifies designated managers and provides the context they need to rebuild trust, create an exceptional return experience, and show the guest that their feedback mattered.
- Know when a guest who previously reported an issue returns.
- Give managers the guest’s name, contact information, previous feedback, and response history.
- Turn the guest’s return into a personal opportunity to rebuild trust.
Guest Returned After a Previous Issue
Your manager receives the context needed to recognize the guest and create a better experience during their return stay.
Complete Hotel Guest Experience & Reputation Toolkit
Everything hotel owners and managers need to improve guest satisfaction, resolve issues in real time, and consistently earn more positive online reviews.
Web-to-Text
Web-to-Text turns hotel website visitors into instant SMS conversations. Instead of filling out a form and waiting, prospective guests enter their phone number and your team can respond immediately, increasing direct bookings while interest is highest.
Keyword Alerts
Customer Generated Content
Customer Generated Content captures authentic video or text testimonials from happy guests immediately after their stay. Hotels can easily build a library of real guest stories to use on their website and social media, strengthening trust and boosting conversions.
AI Monthly Reporting
Marketing Messages
Marketing Messages automatically sends personalized SMS or email follow-ups after a stay, including thank-you messages, bounce-back offers, and testimonial requests. Hotels can re-engage past guests and drive repeat bookings without manual outreach.
Trigger Codes
Why Hotels Choose Real Time Feedback Over the Competition
See detailed feature-by-feature comparisons and discover why leading hotels are switching to Real Time Feedback.
How Grand Galvez Resort Transformed Its Online Reputation and Guest Experience
Since Launch
Since Launch
Rating
Hotel Guest Experience & Review Management FAQs
Common questions from hotel owners and managers about improving guest satisfaction, increasing positive reviews, and protecting online reputation.
Ready to Transform Your Hotel Guest Experience?
Join hotel operators nationwide who use Real Time Feedback to increase 5-star reviews, resolve guest issues in real time, and build a reputation that drives more bookings.