Feedback for Restaurants
A restaurant’s success or failure can oftentimes be dictated solely based on its online reviews. Trigger-happy patrons will give you a one-star review simply for making them wait 5 minutes too long for their table. Although other factors can influence a bad review, most issues can and should be handled while the guest is still on site. Today’s tech savvy diners are intimidated by face to face confrontation and would rather complain online than call over a manager.
Feedback helps solve both problems of delivering private feedback in real time and allowing diners to express their opinion without the awkward “Can I speak to a manager” request.
of customers read online reviews about restaurants before dining
of them make decision solely based on online reviews
of 18-34 year-olds base their decision on online reviews
According to Service America:
of consumers will give a business another chance if their issue is resolved
If the issue is resolved quickly, that number goes up to
Watch the Feedback for Restaurants Explainer Video
Your new menu has great dishes but can you bring the truffle fries back?
The front door host is not very personable. She never smiles.
The men’s restroom is out of paper towels and sanitizing gel.
I just got my take-out order and missing plastic-ware and salad dressing.
The music is really loud in here. It is hard to have a conversation.
Our server Susan did an incredible job! She really knows your menu.
The table-side Caesar presentation was great and the salad even better.
We have been waiting for over 10 minutes to get the check.
Employees can use Feedback to alert management of issues and even remain anonymous
We need to order some my vinyl gloves for the kitchen.
Cindy never helps the other servers. She walks by tables that ask for help.