TURN COMPLAINTS INTO PRAISE
SKYROCKET 5-STAR REVIEWS
TAKE CONTROL OF YOUR REPUTATION
Don’t let a good dining experience go untold. Generate tons of 5-star reviews straight from your happy guests while giving the unhappy ones a discreet channel to communicate with management. The complete real-time guest feedback solution for restaurants.
Turn every interaction into an opportunity for growth and success.
5-star reviews
Customers retained
Engagement rate
How Real Time Feedback Supports the Guest From the First Bite to the Next Visit
Real Time Feedback gives restaurants the ability to communicate with guests during the dining experience, capture issues while they can still be corrected, route happy guests toward public reviews, collect private feedback from unhappy guests, and recognize returning guests who deserve next-level hospitality.
A mid-visit check-in gives guests a private way to alert management of a less-than-perfect experience to step in and correct any issues.
*Mid-visit text is optional and up to the manager's discretion.
Smart QR code signage placed in the restrooms allows guests to discreetly report restroom cleanliness, supply, or maintenance issues.
Once the guest leaves, they receive a text asking them to rate their experience on a scale of 1-5. 5-star ratings are automatically routed to leave a public review on one of several sites, while 1-4 star ratings are prompted to provide private and actionable feedback to management to respond to.
When a guest who previously left negative feedback returns to the restaurant, management receives a text and email alert with the details needed to once again acknowledge the issue with the guest and do something special for them.
Service was slow and my chicken arrived cold. No one checked back after the entrees were served.
Comp an appetizer or a round of drinks, or offer the same dish at no charge.
Your restaurant does not have to wait for a public review to learn about failed guest experiences.
Real Time Feedback creates personal touchpoints throughout the dining experience, giving management a chance to recover issues in the moment, route happy guests toward public reviews, and recognize returning guests who had a previous issue and provide them with next-level hospitality.
Using OpenTable, Resy, SevenRooms, Toast, Square, or SpotOn for Your Restaurant?
With our integrations with leading reservation platforms like OpenTable, Resy, and SevenRooms, as well as POS systems including Toast, Square, and SpotOn, you can connect with more restaurant guests than ever before by sending perfectly timed text messages asking them to rate or provide feedback about their dining experience.
Post-Visit Rating Requests can be sent to guests immediately after their meal, ensuring a steady stream of 5-star online reviews for your restaurant. Get real-time guest feedback while diners are still at the table by sending an optional text message during their meal asking if they need anything.
Direct integration with OpenTable, Resy, SevenRooms, Toast, Square, and SpotOn
Post-visit rating requests sent after meals
Optional mid-meal check-in messages
Perfectly timed text messages to restaurant guests
Integrations
See How Restaurants Address Guest Concerns Before They Leave
Not Integrated? No Problem. How Real Time Feedback Boosts Restaurant Reviews
1-4 star ratings ask the guest to privately provide details as to why they did not have a 5-star experience at your restaurant, giving your team the opportunity to make it right before it becomes a public review. 5-star ratings are taken directly to the review platforms of your choosing, helping you increase 5-star reviews for your restaurant.
Happy guests directed to leave 5-star reviews
Unhappy guests routed privately to management
Resolve restaurant issues before they go public
Real-time guest feedback via text message
64%
of consumers will NOT eat at a restaurant with a review score lower than 4.0
+8%
DO YOU KNOW YOUR RESTAURANT’S REPUTATION SCORE?
Get a comprehensive analysis of your online presence with ratings from Google, Yelp, Facebook, and more.
Real-Time On-Site Restaurant Communication
Collect actionable insights while restaurant guests are still on-site. By scanning our metal bathroom placards, guests can alert you when the restroom needs attention, enabling management to react in real-time. This real-time guest feedback solution for restaurants ensures issues are resolved before guests leave, turning potential complaints into positive experiences.
Guests scan QR codes to report issues instantly
Restroom alerts sent directly to management
Resolve restaurant issues while guests are on-site
Real-time guest feedback collection for restaurants
What one bad experience really costs your restaurant.
Enter your numbers and watch the true cost add up, line by line, THEN see the monthly upside of turning happy guests into 5-star reviews.
AI Response with ChatGPT Integration for Restaurants
AI generates thoughtful responses to restaurant reviews
On-brand replies that feel genuine to guests
Address praise and criticism professionally
Build stronger restaurant guest relationships
Restaurant Online Review Management
Access all restaurant reviews from one platform
AI-powered response suggestions for guest feedback
Respond to reviews promptly and professionally
Centralized reputation management for restaurants
Bring Guest Feedback, Reviews, and Reputation Insights Into One Platform
Second Chance Alert™
Second Chance Alert™ gives your team the moment most businesses miss.
When someone who previously had an issue returns, your team should know. Second Chance Alert™ notifies designated managers with the context they need to win that person back, make the next experience exceptional, and show that their feedback actually mattered.
- Know when a guest with a previous issue comes back.
- Give managers the name, contact number, prior feedback, and response history.
- Turn a return visit into a personal recovery moment before they leave again.
Previous issue guest returned
Your manager is alerted with the context needed to create a better experience while the guest is back in your restaurant.
Additional Restaurant Features
Everything you need for reputation management for restaurants and building stronger guest relationships.
Web-to-Text
Monthly AI Reporting
AI Review Responses
Guest Testimonials
Local Competitor Analysis
Why Restaurants Choose Real Time Feedback Over the Competition
See detailed feature-by-feature comparisons and discover why restaurants are switching to Real Time Feedback.
How Shell Shack Saved 157 Negative Customer Experiences and Cut Response Time by 61%
Restaurant Customer Experience & Guest Feedback FAQs
Common questions from restaurant owners and managers about improving guest satisfaction, increasing 5-star reviews, and protecting their online reputation.
Insights to help restaurants grow repeat visits, strengthen loyalty, and earn more 5-star reviews.
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Ready to Transform Your Restaurant’s Guest Experience?
Join restaurants using Real Time Feedback to increase 5-star reviews, resolve guest issues instantly, and take control of their reputation management.