Feedback for Restaurants

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A restaurant’s success or failure can oftentimes be dictated solely based on its online reviews. Trigger-happy patrons will give you a one-star review simply for making them wait 5 minutes too long for their table. Although other factors can influence a bad review, most issues can and should be handled while the guest is still on site. Today’s tech savvy diners are intimidated by face to face confrontation and would rather complain online than call over a manager.

Feedback helps solve both problems of delivering private feedback in real time and allowing diners to express their opinion without the awkward “Can I speak to a manager” request.

A Few Interesting Facts

A recent study by the Huffington Post shows that every half-star increase rating on Yelp equates to 19% more reservations.

According to

  • 61% of customers read online reviews about restaurants before dining
  • 34% of them make decision solely based on online reviews
  • 53% of 18-34 year-olds base their decision on online reviews

According to Service America:

  • 54-70% of consumers will give a business another chance if their issue is resolved
  • That number goes up to 95% if the issue is resolved quickly

Watch the Feedback for Restaurants Explainer Video

Example Feedbacks

Employees can use Feedback to alert management of issues and even remain anonymous

How Feedback Works for Restaurants

Have A Question About Feedback?

We’re happy to help! Just send us a message using the form and our team will be in contact shortly.

(888) 294-1411