Features

Your customers have something to tell you. What processes do you have in place so that they can relay information quickly and easily? With so many consumers airing their grievances publicly online, businesses are put in the position of having to satisfy the customer just to neutralize the negative post…usually after damage to the business’s reputation has already been done. Real Time Feedback allows businesses to arm their customers with a simple, yet highly effective tool to communicate any issues that the owner and managers need to be aware of.

Customers want to have a positive relationship with every business that they interact with. However, with the overall decline in customer service skills of the workforce, taking care of customers is becoming increasingly difficult.

Download the Real Time Feedback Overview for Any Industry

QR (Quick Recruit) Hiring Form

Everyone needs more employees and candidates are much more likely to apply using a QR code.

Managers can immediately respond and interview the applicate while on site.

Lost & Found Module

Employees can easily log and track found items in the management portal.

AutoPilot SMS

Customers can receive a text asking for a simple 1-5 rating after paying their check/bill

If the customer rates their experience 5-Stars, they are immediately directed to Google Reviews to complete their review.

Using Real Time Feedback at your restaurants can INCREASE your volume of 5-Star Google Reivews & dramatically REDUCE negative reviews.

Masked Calling

Managers can make calls from their personal cell phones using the “Masked Call” feature.

The manager’s cell phone number will not be shown.

If the customer calls the masked number back, it will still connect them with the manager.

Convert Inbound Call Center Communications

Your call center can now convert customer Phone Calls and Emails that require a store manager’s attention into Feedbacks that are instantly sent to the manager.

Managers immediately respond to the customer using the Real Time Feedback Platform.

1.

Customer
calls or emails
with issue or concern

2.

Call center records Feedback entering customer details, a specific department, and a preferred response method

3.

Manager gets a notification immediately on the Real Time Feedback app to handle new internal Feedback submission

Customizable Home Page

Links

Dining & Drinks

Special Offers

Spa Treatment

Things To Do

Special Functions

Message The Manager

The Power of Video

Manager’s Phone

Managers can choose to respond to customers by recording a video in the moment or attaching a pre-made video for the customer to receive and engage with immediately, all directly from Real Time Feedback.

Choose how to attach your video and send the customer your video response in real time!

Customer’s Phone

Keyword Alerts

Set customer Keyword Alerts to notify designated personnel depending on verbiage used in the Feedback.

Ex: “I just slipped and fell because of the wet floors!”

The keyword SLIPPED can be used to notify legal based on the customer’s Feedback.

Employee Feedbacks

Set customer Keyword Alerts to notify designated personnel depending on verbiage used in the Feedback.

Your staff can send in Feedbacks to inform you about operational issues, other employees, or anything else on their mind.

Management immediately receives a notification and can allocate the Feedback to the correct department (Service, HR, Legal, etc.) or handle it personally.

Custom Forms

Create custom forms such as recruiting, loyalty programs, supercharged surveys, etc.

These forms take only minutes to create and can be added to the custom home page of your business or as stand-alone QR codes.