Features
Customers want to have a positive relationship with every business that they interact with. However, with the overall decline in customer service skills of the workforce, taking care of customers is becoming increasingly difficult.

QR (Quick Recruit) Hiring Form
AutoPilot SMS
Customers can receive a text asking for a simple 1-5 rating after paying their check/bill

If the customer rates their experience 5-Stars, they are immediately directed to Google Reviews to complete their review.
Using Real Time Feedback at your restaurants can INCREASE your volume of 5-Star Google Reivews & dramatically REDUCE negative reviews.

Masked Calling

The manager’s cell phone number will not be shown.
If the customer calls the masked number back, it will still connect them with the manager.

Convert Inbound Call Center Communications
Your call center can now convert customer Phone Calls and Emails that require a store manager’s attention into Feedbacks that are instantly sent to the manager.
Managers immediately respond to the customer using the Real Time Feedback Platform.
1.
Customer
calls or emails
with issue or concern
2.
Call center records Feedback entering customer details, a specific department, and a preferred response method
3.
Manager gets a notification immediately on the Real Time Feedback app to handle new internal Feedback submission

Customizable Home Page


Links
Dining & Drinks
Special Offers
Spa Treatment
Things To Do
Special Functions
Message The Manager
The Power of Video
Manager’s Phone

Choose how to attach your video and send the customer your video response in real time!

Keyword Alerts
Set customer Keyword Alerts to notify designated personnel depending on verbiage used in the Feedback.
Employee Feedbacks
Set customer Keyword Alerts to notify designated personnel depending on verbiage used in the Feedback.

Your staff can send in Feedbacks to inform you about operational issues, other employees, or anything else on their mind.
Your staff can send in Feedbacks to inform you about operational issues, other employees, or anything else on their mind.
Management immediately receives a notification and can allocate the Feedback to the correct department (Service, HR, Legal, etc.) or handle it personally.