Real Time Feedback for Dealerships

Car dealerships have one of the toughest jobs when it comes to consumer perception. According to a Forbes article, nearly one-third of car buyers are not satisfied with their car purchases. That’s a lot of people considering that a car purchase is the second-largest purchase people make.

The internet is riddled with websites such as DealerRater.com specifically targeted at exposing dealerships and publishing horror stories. Furthermore, being that most dealerships also repair cars, the service side of the dealership is an entirely other problem for customer complaints. Needless to say, dealerships spend a lot of money on reputation management.

Keep Customer Issues Private

If customers had a Feedback tool to relay their concerns about the car buying and service experience, fewer of these stories would make it online. Real Time Feedback helps dealerships keep customer issues private.

Watch the Real Time Feedback for Dealerships Explainer Video

Example Feedbacks

Beth was great. She took the time to explain which repairs I really needed.
I’ve been waiting at the parts counter and no one is here to help.
The men’s restroom is out of paper towels and sanitizing gel.
The coffee machine in the waiting room is leaking water.
I’ve been waiting on an oil change for over 2 hours when I was told 60 mins.
Your salesperson Paul is really shady. He keeps changing the price of the car.
I just picked up my car and there are oily footprints all over the floor mats.
I just picked up my truck and it is making a lot of weird noises.

Employees can use Real Time Feedback to alert management of issues and even remain anonymous

The employee breakroom locker #126 has a broken handle.

Harry is buying used cars from clients and selling them on the side.

How Real Time Feedback Works for Dealerships