Real Time Feedback for Dealerships
Car dealerships have one of the toughest jobs when it comes to consumer perception. According to a Forbes article, nearly one-third of car buyers are not satisfied with their car purchases. That’s a lot of people considering that a car purchase is the second-largest purchase people make.
The internet is riddled with websites such as DealerRater.com specifically targeted at exposing dealerships and publishing horror stories. Furthermore, being that most dealerships also repair cars, the service side of the dealership is an entirely other problem for customer complaints. Needless to say, dealerships spend a lot of money on reputation management.
Keep Customer Issues Private
If customers had a Feedback tool to relay their concerns about the car buying and service experience, fewer of these stories would make it online. Real Time Feedback helps dealerships keep customer issues private.
Watch the Real Time Feedback for Dealerships Explainer Video
Employees can use Real Time Feedback to alert management of issues and even remain anonymous
The employee breakroom locker #126 has a broken handle.