Your residents are picky. With the rapid growth of the multi-family industry, renters have more options than ever before. First impressions of your property make all the difference. Residents want to be able to instantly communicate with the leasing office, security, maintenance and other personnel. Although most property management systems have some sort of facilities maintenance ticketing system, they are generally limited to only the residents unit and are not intended to resolve issues with the entire property. Furthermore, most of these systems are intended to be used by the residents and not visitors.