Real Time Feedback Blog

The 1 thru 5 average review rating that your business displays on sites like Google, Yelp, and Facebook can make or break a potential customer’s decision to...

We’ve got some exciting news to share with you today. Real Time Feedback has teamed up with OpenAI’s ChatGPT, and it’s a match made in customer service...

In today's digital landscape, online reviews are the lifeblood of businesses. They shape perceptions, influence purchasing decisions, and provide a direct...

In today's digital landscape, online reviews hold significant sway over a business's reputation, and negative Google reviews can be particularly impactful....

As technology continues to advance, the digital world ceases to sleep, granting consumers constant and consistent access to the internet. The digital world...

Customer retention comes down to one thing: customer satisfaction. With 65% of customers changing to a competitor because of a poor experience, customer...

Customer loyalty plays a significant role in business success - so much so that increasing customer retention by just 5% can boost profits by as much as 95%....

Customers are the heart and soul of any business. Without them, many businesses would cease to exist. And yet getting them onside can prove costly, with the...

Raise your hand if you really enjoy hearing in detail all of the things that you’ve been doing wrong. Anyone? Well, you’re not alone. Hearing how you’ve...

As a business owner, you dread reading new Yelp reviews. Sure, you enjoy the warm fuzzies of the more positive comments, but you know that, at any moment, a...