Real Time Feedback Blog
Embracing the Power of Feedback: Building a Two-Way Communication Platform to Address Customer Concerns
In today's digital landscape, online reviews hold significant sway over a business's reputation, and negative Google reviews can be particularly impactful....
How to Survive in an “Always On” Era
As technology continues to advance, the digital world ceases to sleep, granting consumers constant and consistent access to the internet. The digital world...
3 Ways CRM Systems Increase Customer Satisfaction
Customer retention comes down to one thing: customer satisfaction. With 65% of customers changing to a competitor because of a poor experience, customer...
5 Reasons Customers Aren’t Coming Back
Customer loyalty plays a significant role in business success - so much so that increasing customer retention by just 5% can boost profits by as much as 95%....
3 Simple Ways To Guarantee Customer Loyalty
Customers are the heart and soul of any business. Without them, many businesses would cease to exist. And yet getting them onside can prove costly, with the...
The Truth Hurts Before It Helps
Raise your hand if you really enjoy hearing in detail all of the things that you’ve been doing wrong. Anyone? Well, you’re not alone. Hearing how you’ve...
Yelp is a Revenge Site
As a business owner, you dread reading new Yelp reviews. Sure, you enjoy the warm fuzzies of the more positive comments, but you know that, at any moment, a...
No One Likes Your Survey (Except You)
Your survey is fantastic, I’m sure. It asks all the right questions so you can get a really good sense of your customers’ experience with your business. You...