
The Truth Hurts Before It Helps
Raise your hand if you really enjoy hearing in detail all of the things that you’ve been doing wrong. Anyone? Well, you’re not alone. Hearing how you’ve disappointed the...
Yelp is a Revenge Site
As a business owner, you dread reading new Yelp reviews. Sure, you enjoy the warm fuzzies of the more positive comments, but you know that, at any moment, a nasty one-star...
No One Likes Your Survey (Except You)
Your survey is fantastic, I’m sure. It asks all the right questions so you can get a really good sense of your customers’ experience with your business. You leave the forms...

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