Real Time Feedback vs Trela360
Real Time Feedback helps dealerships increase 5-star public online reviews, identify unhappy customers before they leave frustrated, and strengthen their online reputation by giving managers the ability to act immediately and improve the customer experience on the spot.
Features Only Available on Real Time Feedback
We continuously analyze your Google reviews with AI to identify likely policy violations, explain why flagged reviews may qualify for removal, and help your team take the right next steps.
Catch customer issues while the customer is still on site using smart QR codes that instantly alert your team so the problem can be addressed before it becomes a public review problem.
Be alerted when a customer who previously had an issue returns to your dealership, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.
Use pre-programmed QR alert codes that let customers or employees report specific issues in seconds without typing, long forms, or app downloads.
Balance review growth across the rooftops, profiles, and destinations that matter most instead of sending every happy customer to the same site every time.
Increase survey completion by layering timed reminder workflows on top of your current CSI provider instead of forcing the dealership to replace an existing process.
Capture authentic customer testimonial videos directly from happy buyers and service customers so your dealership can build trust with real stories instead of staged marketing copy.
Give drivers a branded tap-or-scan hub for service, roadside assistance, documents, and dealership communication without searching, downloading, or calling around.
Give shoppers and customers one branded destination with picture tiles linked to financing, trade-in, service scheduling, inventory, specials, roadside help, and anything else that matters to the dealership experience.
Let customers complete digital waiver or acknowledgment forms that can also trigger a post-visit rating request, giving your team a smoother process and another opportunity to capture feedback.
Showcase your latest positive Google reviews directly on your website so potential customers can see fresh social proof before they take the next step.
Route top employee feedback into public Glass Door review opportunities while keeping the rest internal so dealership leadership can strengthen employer reputation without losing visibility into staff concerns.
Easily catalog found items in the platform along with digital pictures for faster tracking, simpler follow-up, and a smoother customer experience when items are recovered.
Real Time Feedback vs Trela360
See which capabilities are built into Real Time Feedback and which ones are not part of Trela360’s publicly promoted product set.
| Feature | Real Time Feedback | Trela360 |
|---|---|---|
Allow customers to proactively give feedback while on-site using smart QR or instant issue-capture tools |
✓ | ✕ |
Allow customers to rate their experience on a scale of 1–5 |
✓ | ✓ |
Identify unhappy customers before they post publicly or hit CSI |
✓ | ✓ |
Be alerted when a customer who had a previous issue returns to your dealership |
✓ | ✕ |
Allow employees to send operational feedback |
✓ | ✕ |
Automatically route happy customers to public review sites |
✓ | ✓ |
Send customers to review you across multiple rooftops or review destinations |
✓ | ✕ |
Open a real-time text conversation with customers when feedback comes in |
✓ | ✓ |
Segment ratings by employee, department, or region |
✓ | ✕ |
Allow customers and employees to send in anonymous feedback |
✓ | ✕ |
Keyword Alerts |
✓ | ✕ |
Aggregate and analyze positive and negative customer feedback |
✓ | ✓ |
AI-assisted response and feedback workflows |
✓ | ✓ |
Generate 5-star employee reviews on Glassdoor |
✓ | ✕ |
Web widget to convert website visitors to a text conversation |
✓ | ✕ |
Funnel feedback to the appropriate department automatically |
✓ | ✓ |
Score employee performance by associated customer ratings |
✓ | ✕ |
Generate customer video testimonials from happy customers |
✓ | ✕ |
Certified integrations with major dealership systems |
✓ | ✓ |
Dealer campaign messaging service |
✕ | ✓ |
Provide managed services for feedback and online reviews |
✓ | ✕ |
Why Dealers Choose Real Time Feedback Over Trela360
Real Time Feedback is the better choice when the dealership wants a more complete operational toolkit for on-site issue capture, structured routing, employee-level visibility, smarter review distribution, anonymous reporting, keyword escalation, and broader recovery workflows. If the goal is not just to know there is a problem, but to act on it faster, coach more effectively, and turn more positive experiences into 5-star reviews with stronger control, RTF gives dealerships the sharper advantage.
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