Review Boost

Review Boost is an automated post-transaction review generation system that requests a quick 1–5 rating from customers immediately after their experience. Positive ratings are guided to public review platforms to build your online reputation, while negative ratings are routed into private internal feedback so issues can be resolved before they become public complaints.

Review Boost sends a rating request by SMS text message and/or email immediately after a visit, appointment, or purchase while the experience is still fresh. By asking at the highest emotional moment and removing friction from the process, businesses capture more positive responses and convert them into verified public reviews at significantly higher rates.

After submitting a rating, customers are automatically routed based on sentiment. High ratings are directed to public review sites like Google or industry platforms, while low ratings are captured privately inside your Real Time Feedback dashboard. This dual-path routing protects your reputation while still giving leadership full visibility into operational gaps.

Yes. Review Boost integrates with CRM systems, DMS platforms, MMS tools, reservation systems, and other post-transaction data sources. Once connected, review requests trigger automatically without manual entry, ensuring every customer receives a consistent follow-up opportunity.

Negative experiences are captured as private internal feedback instead of being pushed to public review sites. This allows your team to intervene quickly, resolve the concern, and potentially recover the customer relationship before reputational damage occurs.

Customer sentiment peaks right after an experience. Review Boost capitalizes on this timing window by requesting feedback when emotions and recall are strongest, which dramatically increases response rates, review volume, and review quality compared to delayed outreach.