Real Time Feedback for Retail Stores
Brick-and-mortar businesses are currently going through a transformation. There is no doubt that the internet has severely affected millions of businesses. Customers need a reason to come to your place of business rather than shop online in the comfort of their home. According to a recent study, the shopping experience is the number one reason that customers prefer brick-and-mortar over online shopping. That’s why it is increasingly important to make the customer’s shopping experience the best that it can possibly be.
According to a Gallup study, Millennials are the least engaged generation in the workforce. You’ve seen it first hand, you walk into a store and see employees speaking among themselves without any thought of addressing a customer. Even worse, some of them are glued to their phones scrolling through social media. How do you ensure that your employees are not only engaging with your customers but also taking care of the duties to maintain your store’s appearance?
Empower Your Customers
Real Time Feedback can empower your customers to help make you aware of issues in real-time so that you can address them immediately. Your employees will do a better job knowing that your customers have a direct line of communication with you and your managers and will report any issues with their experience.
Watch the Real Time Feedback for Retail Stores Explainer Video
Example Feedbacks
The men’s restroom is out of paper towels and sanitizing gel.
Can someone help me place a special order? No one is at the counter.
I can’t find an item that your website said is in stock. Can someone help?
I have been waiting by the locked display case for someone to open it.
Can someone let me in the dressing room?
There are no shopping carts in the front of the store.
I have been here since 9am and no one has unlocked the front doors.
Jennifer did an amazing job helping me pick out the perfect gift.
Employees can use Real Time Feedback to alert management of issues and even remain anonymous
The employee breakroom locker #126 has a broken handle.
I heard Cindy the cashier ask another employee to clock her in early.