AI Resolve gives restaurant teams a more flexible way to manage guest issues, private feedback, and service recovery workflows before problems become public reputation issues.

Real Time Feedback uses AI to continuously analyze Google reviews for likely policy violations, explain why certain reviews may qualify for removal, and help restaurants take the right next steps to protect their reputation.

RTF does more than ask for reviews. It helps restaurants route happy guests toward public review opportunities while directing unhappy guests into a private recovery path first, giving teams a better chance to solve problems before they hit Google, Yelp, or other public sites.

Catch guest issues while they are still in the restaurant using smart QR codes that instantly alert your team so problems with service, cleanliness, food quality, wait times, or staff behavior can be addressed before they turn into public complaints.

Be alerted when a guest who previously had an issue returns to your restaurant, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.

Use pre-programmed QR alert codes that let guests or employees report specific issues like dirty restrooms, cold food, long waits, missing items, broken equipment, or manager-needed situations in seconds without typing, forms, or app downloads.

Capture authentic guest testimonial videos directly from happy diners so your restaurant can build trust with real stories, real experiences, and stronger social proof beyond standard review collection.

Receive a monthly AI analysis of reported issues, private feedback, guest complaints, and recurring operational themes so leadership can quickly understand what needs attention across service, staffing, cleanliness, food quality, and the overall guest experience.

Give guests one branded QR destination with picture tiles linked to menus, reservations, catering, gift cards, loyalty, private events, hiring, locations, feedback, and anything else that supports the restaurant experience.

Turn website traffic into a live text conversation so restaurants can capture reservations, catering opportunities, private event inquiries, guest concerns, and follow-up requests before leads go cold.

Create fast, consistent responses for common questions, recurring complaints, reservation issues, catering follow-up, refund requests, or service recovery without rewriting the same message over and over.

Scan reviews and internal feedback for high-priority words like “food poisoning,” “allergy,” “hair,” “rude,” “dirty,” “refund,” “lawsuit,” “manager,” or “never coming back,” then instantly notify the right team when those terms appear.

Let guests complete digital waiver or acknowledgment forms that can also trigger a post-visit rating request, giving restaurants a smoother process for events, activities, specialty experiences, or high-liability service situations.

Showcase your latest positive Google reviews directly on your website so potential guests can see fresh social proof before they book, order, reserve, or choose your restaurant.

Create QR codes and direct links that send guests to simple forms and micro-surveys so restaurants can capture fast feedback at different points in the dining, ordering, catering, or event experience.

Track guest satisfaction at the employee level so managers can spot patterns faster, coach more effectively, and recognize team members who consistently create great guest experiences.

Give employees a direct way to share operational issues, workplace concerns, and honest feedback so management can identify problems earlier and improve both the guest experience and team experience.

Route top employee feedback into public Glassdoor review opportunities while keeping the rest internal so leadership can strengthen employer reputation without losing visibility into staff concerns.

Easily catalog found items in the platform with digital pictures so teams can manage lost-and-found requests more efficiently and create a smoother guest experience when items are recovered.

Automatically text guests who reach out after hours so reservation, catering, private event, and service-related inquiries are acknowledged immediately even when the restaurant is closed.