AI Resolve gives restaurant teams a flexible response engine for guest feedback and issue recovery, whether your team wants hands-on control, guided automation, or more autonomous action paths.

We continuously analyze your Google reviews with AI to identify likely policy violations, explain why flagged reviews may qualify for removal, and help your team take the right next steps.

Be alerted when a guest who previously had an issue returns to your restaurant, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.

Generate more real 5-star public reviews by routing happy guests to the review sites that matter most right after a positive dining experience.

Balance review growth across the profiles and destinations that matter most instead of sending every happy guest to the same site every time.

Catch guest issues while they are still in the restaurant using smart QR codes that instantly alert your team so the problem can be addressed before it turns into a public review problem.

Use pre-programmed QR alert codes that let guests or employees report specific issues in seconds without typing, long forms, or app downloads.

Capture authentic guest testimonial videos directly from happy diners so your restaurant can build trust with real stories, real experiences, and stronger social proof.

Aggregate public reviews from major review sites into one place so your team can monitor feedback, respond faster, and stay more in control of your online reputation.

AI removes the brain drain by recommending responses to guest feedback and reviews so your team can move faster without losing consistency or quality.

Automatically respond to public reviews with AI-generated replies so your team can stay responsive without creating more manual work.

Receive a monthly AI analysis of reported issues categorized to help you understand operational gaps across service, staffing, cleanliness, and the overall guest experience.

Give guests one branded QR destination with picture tiles linked to menus, reservations, catering, gift cards, loyalty, private events, hiring, locations, and anything else that matters to the guest experience.

Turn website traffic into a live text conversation so restaurants can capture reservations, catering opportunities, event inquiries, and guest concerns before leads go cold.

Create fast, consistent responses for common questions, recurring complaints, reservation issues, catering follow-up, or service recovery without rewriting the same message over and over.

Scan reviews and internal feedback for specific high-priority words and instantly notify the right team when those keywords appear, so urgent food safety, allergy, legal, or operational issues are escalated faster.

Easily send an automated rating request by entering a guest’s name and cell number into a custom form right after a positive interaction or recovery moment.

Let guests complete digital waiver or acknowledgment forms that can also trigger a post-visit rating request, giving your team a smoother process and another opportunity to capture feedback.

Showcase your latest positive Google reviews directly on your website so potential guests can see fresh social proof before they book, order, or choose your restaurant.

Create QR codes and direct links that take guests to simple forms and micro-surveys so feedback can be captured quickly at different points in the dining experience.

Get notified immediately whenever a new public review comes in so your team can react faster and stay ahead of reputation issues.

Track guest satisfaction at the employee level so managers can spot patterns faster, coach more effectively, and recognize strong performance with much more clarity.

Give employees a direct way to share operational issues, workplace concerns, and honest feedback so management can identify problems earlier and improve the team experience.

Route top employee feedback into public Glassdoor review opportunities while keeping the rest internal so leadership can strengthen employer reputation without losing visibility into staff concerns.

Easily catalog found items in the platform along with digital pictures so your team can manage lost-and-found requests more efficiently and create a smoother guest experience when items are recovered.

Automatically text guests who reach out after hours so reservation, catering, and service-related inquiries are acknowledged immediately even when the restaurant is closed.