ROI Calculator

What does one bad experience actually cost your restaurant?

Enter your numbers below to see the true cost of one bad guest experience and the monthly upside of getting it right.

# of Guests you see per month
The calculator

Enter your numbers.
See the true cost.

Every figure updates the moment you type. No submit button. No delay.

1

The cost of losing one guest

Your inputs
Total revenue one loyal guest generates over their entire relationship with your restaurant.
$
How many friends & family does an unhappy guest warn? Typically 9–15.
people
Of those warned, how many stay away?
50% is conservative.
%
Avg. number of people who view a single 1-star Google or Yelp review for a restaurant.
people
The breakdown
Lost guest
They never come back. Their regular table, gone.
$540
Word-of-mouth damage
3 warned prospects who will never walk in.
$1,620
1-star review reach
Est. 650 people will see that review before it's ever addressed.
Immeasurable
Diners check Google and Yelp before choosing where to eat — every review shifts their decision.
The real cost of losing 1 guest
$2,160
Not including the reputational damage of a 1-star review seen by an estimated 650 people
2

The value of 5-star reviews

Your inputs
Pulled from the top of the page — editing here updates it up there too, and vice versa.
guests
%
$
Total monthly value of 5-star reviews
$3,400
Based on the above information

How much would you pay to find out about the failed experience in real time — and have a chance of winning that guest back?

Real Time Feedback provides you and your team with
The guest's info
Name, email, and cell — everything you need to reach out personally.
Specifically why
Their exact words — not a guess — so you can respond with real context.
Upset level 1–5
Know exactly how urgent the situation is before you pick up the phone.
Who they worked with
Pinpoint which server or team member needs attention.
A crafted response
AI-assisted messaging tailored to the situation — ready to send immediately.

What if you knew
before they left?

Imagine that guest right now — about to open Yelp in the parking lot. Real Time Feedback sends them a private message before they reach for a public review site. You get the chance to make it right and keep them coming back.

That window — seconds to minutes — is the only moment you can change the outcome.

See how it works
1
Guest receives a short post-meal text
A simple rating request sent automatically after their meal. No long surveys. No friction.
2
Negative ratings go directly to management
Unhappy guests share their feedback privately — not on Yelp or Google. Your manager is alerted immediately.
3
You reach out and win them back
A fast, personal response turns a detractor into a loyal guest — before word-of-mouth damage begins.
4
Happy guests leave 5-star reviews and come back
Satisfied guests are automatically directed to Google and Yelp — where your next reservation is decided.
A final thought

It's called the service
recovery paradox.

The simplest explanation: a guest whose problem was handled really well ends up more loyal than a guest who never had a problem at all.

In other words, a great recovery can leave a stronger impression than a flawless experience.

See Real Time Feedback in action