AI Resolve gives restaurant teams a more flexible way to manage guest feedback, service recovery, and response workflows, whether the team wants hands-on control, guided AI assistance, or more automated recovery paths.

Real Time Feedback uses AI to continuously analyze Google reviews for likely policy violations, explain why certain reviews may qualify for removal, and help restaurants take the right next steps to protect their online reputation.

Be alerted when a guest who previously had an issue returns to your restaurant, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.

Generate more real 5-star public reviews by routing happy guests to the review sites that matter most right after a positive dining experience, instead of relying mainly on loyalty, ordering, or guest engagement activity.

Balance review growth across Google, Yelp, Facebook, TripAdvisor, OpenTable, and other key review destinations instead of sending every happy guest to the same platform every time.

Catch guest issues while they are still in the restaurant using smart QR codes that instantly alert your team so problems with service, cleanliness, food quality, wait times, or staff behavior can be handled before they become public complaints.

Use pre-programmed QR alert codes that let guests or employees report specific issues like dirty restrooms, cold food, long waits, missing items, or manager-needed situations in seconds without typing, forms, or app downloads.

Capture authentic guest testimonial videos directly from happy diners so your restaurant can build trust with real stories, real experiences, and stronger social proof beyond traditional loyalty and ordering engagement.

Aggregate public reviews from major review sites into one place so restaurant teams can monitor feedback, respond faster, and manage online reputation more directly across the channels guests actually use to choose where to eat.

AI removes the brain drain by recommending polished, context-aware responses to guest feedback and public reviews so teams can move faster without sacrificing tone, quality, or consistency.

Automatically respond to public reviews with AI-generated replies so restaurants can stay responsive online without adding more manual work for managers or corporate teams.

Receive a monthly AI analysis of guest feedback, reviews, recurring complaints, and operational themes so leadership can quickly understand what is working, what is slipping, and what needs attention next.

Give guests one branded QR destination with picture tiles linked to menus, reservations, catering, gift cards, loyalty, private events, hiring, locations, and anything else that supports the restaurant experience.

Turn website traffic into a live text conversation so restaurants can capture reservations, catering opportunities, private event inquiries, guest concerns, and follow-up requests before leads go cold.

Create fast, consistent responses for common questions, recurring complaints, reservation issues, catering follow-up, refund requests, or service recovery without rewriting the same message over and over.

Scan reviews and internal feedback for high-priority words like “food poisoning,” “allergy,” “hair,” “rude,” “dirty,” “refund,” “lawsuit,” “manager,” or “never coming back,” then instantly notify the right team when those terms appear.

Easily send an automated rating request by entering a guest’s name and cell number into a custom form right after a positive interaction, table touch, catering event, or successful recovery moment.

Let guests complete digital waiver or acknowledgment forms that can also trigger a post-visit rating request, giving restaurants a smoother process for events, experiences, activities, or specialty service situations.

Showcase your latest positive Google reviews directly on your website so potential guests can see fresh social proof before they book, order, reserve, or choose your restaurant.

Create QR codes and direct links that send guests to simple forms and micro-surveys so restaurants can capture fast feedback at different points in the dining, ordering, catering, or event experience.

Get notified immediately whenever a new public review comes in so your team can respond faster, escalate urgent issues, and stay ahead of reputation problems before they snowball.

Track guest satisfaction at the employee level so managers can spot patterns faster, coach more effectively, and recognize team members who consistently create great guest experiences.

Give employees a direct way to share operational issues, workplace concerns, and honest feedback so management can identify problems earlier and improve both the guest experience and team experience.

Route top employee feedback into public Glassdoor review opportunities while keeping the rest internal so leadership can strengthen employer reputation without losing visibility into staff concerns.

Easily catalog found items in the platform with digital pictures so teams can manage lost-and-found requests more efficiently and create a smoother guest experience when items are recovered.

Automatically text guests who reach out after hours so reservation, catering, private event, and service-related inquiries are acknowledged immediately even when the restaurant is closed.