Real Time Feedback vs InMoment
Real Time Feedback takes a more operationally focused approach for restaurants that want to catch unhappy guests before they leave, recover issues in real time, improve accountability across managers and staff, and turn more positive dining experiences into 5-star reviews with stronger control over routing, escalation, and follow-through.
Features Only Available on Real Time Feedback
We continuously analyze your Google reviews with AI to identify likely policy violations, explain why flagged reviews may qualify for removal, and help your team take the right next steps.
Use pre-programmed QR alert codes that let guests or employees report specific issues in seconds without typing, long forms, or app downloads.
Be alerted when a guest who previously had an issue returns to your restaurant, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.
Balance review growth across the profiles and destinations that matter most instead of sending every happy guest to the same site every time.
Capture authentic guest testimonial videos directly from happy diners so your restaurant can build trust with real stories, real experiences, and stronger social proof.
Give guests one branded QR destination with picture tiles linked to menus, reservations, catering, gift cards, loyalty, private events, hiring, locations, and anything else that matters to the guest experience.
Turn website traffic into a live text conversation so restaurants can capture reservations, catering opportunities, event inquiries, and guest concerns before leads go cold.
Send guests text and email marketing messages that can even be based on their rating, making it easier to personalize follow-up, promotions, and return-visit campaigns.
Scan reviews and internal feedback for specific high-priority words and instantly notify the right team when those keywords appear, so urgent food safety, allergy, legal, or operational issues are escalated faster.
Let guests complete digital waiver or acknowledgment forms that can also trigger a post-visit rating request, giving your team a smoother process and another opportunity to capture feedback.
Showcase your latest positive Google reviews directly on your website so potential guests can see fresh social proof before they book, order, or choose your restaurant.
Route top employee feedback into public Glassdoor review opportunities while keeping the rest internal so leadership can strengthen employer reputation without losing visibility into staff concerns.
Easily catalog found items in the platform along with digital pictures so your team can manage lost-and-found requests more efficiently and create a smoother guest experience when items are recovered.
Real Time Feedback vs InMoment
See which features are built into Real Time Feedback and which ones are not part of InMoment’s publicly promoted restaurant product set.
| Feature | Real Time Feedback | InMoment |
|---|---|---|
Allow guests to proactively give feedback while on-site (On-Site Insights™) |
✓ | ✕ |
Allow guests to rate their experience on a scale of 1–5 |
✓ | ✓ |
Identify unhappy guests before they post publicly |
✓ | ✓ |
Be alerted when a guest who had a previous issue returns to your restaurant |
✓ | ✕ |
Allow employees to send operational feedback |
✓ | ✓ |
Automatically send happy guests to public review sites (Review Boost) |
✓ | ✕ |
Redirect guests to the public review sites that need reviews the most (Cross Pollinated Reviews™) |
✓ | ✕ |
Allow guests to ask for help or report issues by scanning a Trigger Codes™ QR code |
✓ | ✕ |
Generate customer testimonial videos from happy guests |
✓ | ✕ |
Aggregate and manage public reviews from one dashboard (Review Management) |
✓ | ✓ |
AI-generated recommended responses to feedback and reviews |
✓ | ✓ |
Automatically post AI-powered review responses (Auto AI Review Responses) |
✓ | ✓ |
Receive AI summaries and analysis of guest sentiment and operational issues (AI Monthly Reporting) |
✓ | ✓ |
Use one QR destination with picture tiles linked to menus, catering, gift cards, reservations, hiring, and more (Multi-Link Page) |
✓ | ✕ |
Web widget to convert website visitors into a conversation (Web-to-Text) |
✓ | ✕ |
Send guests text and/or email marketing messages (Marketing Messages) |
✓ | ✕ |
Create canned responses that can easily be sent for commonly asked questions |
✓ | ✕ |
Get an additional alert when feedback includes specific high-priority words (Keyword Alerts) |
✓ | ✕ |
Send a manual rating request by entering a guest’s name and cell number into a custom form |
✓ | ✕ |
Create forms and micro-surveys using QR codes or direct links |
✓ | ✓ |
Get alerted when a new public review is posted (Review Alerts) |
✓ | ✓ |
Use AI-powered responses that match your brand voice |
✓ | ✓ |
Centralize guest feedback from Google, Yelp, TripAdvisor, and more in one dashboard |
✓ | ✓ |
Use digital listening to monitor online experiences beyond reviews |
✕ | ✓ |
Use market research and broader experience analytics to uncover customer trends |
✕ | ✓ |
Collect employee feedback, including anonymous feedback |
✓ | ✓ |
Track guest ratings by employee (Employee Ratings) |
✓ | ✕ |
Why Restaurants Choose Real Time Feedback Over InMoment
Real Time Feedback is the better fit when the restaurant wants stronger control over review routing, faster on-site issue escalation, employee-level accountability, internal staff feedback, and more flexible frontline tools that help operators act before the experience is lost. If the goal is not just to collect and analyze guest feedback more broadly, but to surface more operational issues, route them faster, and turn more positive visits into 5-star reviews with tighter control, RTF gives restaurants the sharper day-to-day advantage.
Ready to Transform Your Restaurant’s Guest Experience?
Join restaurants using Real Time Feedback to increase 5-star reviews, resolve guest issues instantly, and take control of their reputation management.