AI Resolve gives restaurant teams a flexible response engine for guest feedback and issue recovery, whether your team wants hands-on control, guided automation, or more autonomous action paths.

We continuously analyze your Google reviews with AI to identify likely policy violations, explain why flagged reviews may qualify for removal, and help your team take the right next steps.

Be alerted when a guest who previously had an issue returns to your restaurant, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.

Use pre-programmed QR alert codes that let guests or employees report specific issues in seconds without typing, long forms, or app downloads.

Balance review growth across the profiles and destinations that matter most instead of sending every happy guest to the same site every time.

Capture authentic guest testimonial videos directly from happy diners so your restaurant can build trust with real stories, real experiences, and stronger social proof.

Give guests one branded QR destination with picture tiles linked to menus, reservations, catering, gift cards, loyalty, private events, hiring, locations, and anything else that matters to the guest experience.

Turn website traffic into a live text conversation so restaurants can capture reservations, catering opportunities, event inquiries, and guest concerns before leads go cold.

Send guests text and email marketing messages that can even be based on their rating, making it easier to personalize follow-up, promotions, and return-visit campaigns.

Create fast, consistent responses for common questions, recurring complaints, reservation issues, catering follow-up, or service recovery without rewriting the same message over and over.

Scan reviews and internal feedback for specific high-priority words and instantly notify the right team when those keywords appear, so urgent food safety, allergy, legal, or operational issues are escalated faster.

Let guests complete digital waiver or acknowledgment forms that can also trigger a post-visit rating request, giving your team a smoother process and another opportunity to capture feedback.

Showcase your latest positive Google reviews directly on your website so potential guests can see fresh social proof before they book, order, or choose your restaurant.

Give employees a direct way to share operational issues, workplace concerns, and honest feedback so management can identify problems earlier and improve the team experience.

Give guests and employees a safe way to report concerns without attaching every issue to a name or creating hesitation around honest feedback.

Route top employee feedback into public Glassdoor review opportunities while keeping the rest internal so leadership can strengthen employer reputation without losing visibility into staff concerns.

Easily catalog found items in the platform along with digital pictures so your team can manage lost-and-found requests more efficiently and create a smoother guest experience when items are recovered.

Automatically text guests who reach out after hours so reservation, catering, and service-related inquiries are acknowledged immediately even when the restaurant is closed.