AI Resolve gives dealerships a flexible response engine for feedback and issue recovery, whether your team wants hands-on control, guided automation, or more autonomous action paths.

Be alerted when a customer who previously had an issue returns to your dealership, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.

We continuously analyze your Google reviews with AI to identify likely policy violations, explain why flagged reviews may qualify for removal, and help your team take the right next steps.

Catch customer issues while the customer is still on site using smart QR codes that instantly alert your team so the problem can be addressed before it becomes a public review problem.

Use pre-programmed QR alert codes that let customers or employees report specific issues in seconds without typing, long forms, or app downloads.

Balance review growth across the rooftops, profiles, and destinations that matter most instead of sending every happy customer to the same site every time.

Increase survey completion by layering timed reminder workflows on top of your current CSI provider instead of forcing the dealership to replace an existing process.

Capture authentic customer testimonial videos directly from happy buyers and service customers so your dealership can build trust with real stories instead of staged marketing copy.

Receive a monthly AI analysis of reported issues categorized to help you understand operational gaps across departments, staff, and the overall dealership experience.

Give shoppers and customers one branded destination with picture tiles linked to financing, trade-in, service scheduling, inventory, specials, roadside help, and anything else that matters to the dealership experience.

Create fast, consistent responses for common questions, recurring complaints, appointment updates, or service follow-up without rewriting the same message over and over.

Scan incoming feedback for urgent words and instantly escalate safety, legal, or operational issues to the right people.

Easily send people an automated rating request by entering their name and cell number into a custom form right after a positive interaction or recovery moment.

Let customers complete digital waiver or acknowledgment forms that can also trigger a post-visit rating request, giving your team a smoother process and another opportunity to capture feedback.

Track customer satisfaction at the employee level so managers can spot patterns faster, coach more effectively, and recognize strong performance with much more clarity.

Give employees a direct way to share operational issues, workplace concerns, and honest feedback so leadership can identify problems earlier and improve the team experience.

Give customers and employees a safe way to report concerns without attaching every issue to a name or creating hesitation around honest feedback.

Route top employee feedback into public Glass Door review opportunities while keeping the rest internal so dealership leadership can strengthen employer reputation without losing visibility into staff concerns.

Easily catalog found items in the platform along with digital pictures for faster tracking, simpler follow-up, and a smoother customer experience when items are recovered.

Give drivers a branded tap-or-scan hub for service, roadside assistance, documents, and dealership communication without searching, downloading, or calling around.