Win back unhappy customers,
skyrocket 5-Star online reviews,
and strengthen your online reputation.

…All in REAL TIME

Protect your reputation by capturing real-time feedback, spotting issues early, and driving more 5-star reviews.

CHECK YOUR ONLINE REPUTATION NOW

BUILT FOR INDUSTRIES WHERE CUSTOMER EXPERIENCE AND REPUTATION ARE EVERYTHING

AUTOMOTIVE GYMS & FITNESS RESTAURANTS HOTELS QUICK LUBES OTHER

Turn every interaction into an opportunity for growth and success.

5-star reviews

Customers retained

Engagement rate

See how Real Time Feedback helps businesses identify and recover unhappy customers in real time.

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WHO WE WORK WITH

Join the growing list of brands who are transforming their businesses with Real Time Feedback.

Lucid Logo
Ferrari Ft Lauderdale Logo
Jiffy Lube Logo
Gold's Gym Logo
Cleveland Cavaliers Logo
University of Washington Logo
American Airlines Center Logo
Bath Fitter Logo
Enterprise Center Logo
UFC Gym Logo
Andretti Indoor Racing Logo
Champion Car Wash Logo
Rosa Mexicano Logo
City Fitness Logo
Cafe Brazil Logo
Maui Nui Logo
NEW FEATURE SPOTLIGHT

Second Chance Alert™

Second Chance Alert™ gives your team the moment most businesses miss.

When someone who previously had an issue returns, your team should know. Second Chance Alert™ notifies designated managers with the context they need to win that person back, make the next experience exceptional, and show that their feedback actually mattered.

  • Know when a customer, member, or guest with a previous issue comes back.
  • Give managers the name, contact number, prior feedback, and response history.
  • Turn a return visit into a personal recovery moment before they leave again.
Explore Second Chance Alert Built for automotive, gyms, restaurants, hotels, and other repeat visit businesses.
Second Chance Alert

Previous issue customer returned

Your manager is alerted with the context needed to create a better experience while the customer is back on site.

Previous Visit Negative feedback submitted after their last experience
Included Context Name, contact number, feedback details, and prior response
Manager Action Recognize the return visit and make the next experience exceptional
Real Time Return alerts
Full Issue context
1:1 Recovery moment
Reputation Scorecard

DO YOU KNOW YOUR COMPANY’S REPUTATION SCORE?

Get a comprehensive analysis of your online presence with ratings from Google, Yelp, Facebook, and more.

CHECK YOUR ONLINE REPUTATION NOW
MORE WAYS TO ELEVATE YOUR BUSINESS

Even more tools designed to strengthen engagement, efficiency, and customer satisfaction.

Web-to-Text

Allow website visitors to easily start a text conversation with your team from an online form.

AI Recommended Responses

AI removes the brain drain by recommending responses to Feedbacks and reviews to start the conversation.

On-Site Insights™

Have your customers, members, and employees be your eyes and ears by sending you operational Feedback.
Auto AI Review Response Icon

Customer Generated Content

Easily generate customer testimonial videos from your customers, members and employees.

Second Chance Alert™

Be alerted when a customer who had a previous issue returns to your business.

Review Boost

Easily generate 100’s of real 5-star public online reviews on every public review site.

Cross Pollinated Reviews

Our AI will analyze and redirect customers to the public review sites that need the most reviews.

Trigger Codes™

Allow customers to alert you of maintenance issues or ask for assistance by simply scanning a Trigger Code.

Auto AI Review Response Icon

Auto AI Review Responses

Our AI can automatically respond to all of your 5-star Google reviews on its own.

Customizable Multi-Link

Our QR codes can direct users to a webpage with picture tiles linked to anything that matters to your business.
Feedback Insights Icon

Feedback Insights™

Research-backed analysis showing exactly what the customer is expressing, why they feel that way, and the proven best practices for responding.
RTF CSI Survey Reminder Icon

CSI Survey Reminder

We can send customers a text and/or email reminder to fill out a survey sent outside of RTF.
RTF Canned Responses

Canned Responses

Create canned responses that can easily be sent as a response for commonly asked questions.

RTF Keyword Alerts Icon

Keyword Alerts

Get an additional alert when users use specific words in their feedback to raise awareness for security, etc.
Manual Rating Request Icon

Manual Rating Request

Easily send people an automated rating request by entering their name and cell # into our custom form.
Marketing Messages Icon

Marketing Messages

Send customers text and/or email marketing messages that can even be based on their rating.
RTF Employee Ratings Icon

Review Carousel

Showcase all of your latest positive Google public reviews on your website.

RTF Forms Icon

Forms and Micro-Surveys

Create custom forms such as recruiting, loyalty programs, supercharged surveys, etc.

RTF Review Alerts Icon

Review Alerts

Get notified immediately whenever a new review hits any online public review site along with a daily recap.
Marketing Messages Icon

Employee Ratings

Our system collects which employee dealt with a customer submitting Feedback to track how employees are performing.
Explore All Features
MORE WAYS TO ELEVATE YOUR BUSINESS

Explore additional tools designed to strengthen engagement, efficiency, and customer satisfaction.

Review Boost

Easily generate 100’s of real 5-star public online reviews on every public review site.

Cross Pollinated Reviews

Our AI will analyze and redirect customers to the public review sites that need the most reviews.

Trigger Codes

Allow customers to alert you of maintenance issues or ask for assistance by simply scanning a Trigger Code.

Auto AI Review Response Icon

Auto AI Review Responses

Our AI can automatically respond to all of your 5-star Google reviews on its own.

Customizable Multi-Link

Our QR codes can direct users to a webpage with picture tiles linked to anything that matters to your business.
Marketing Messages Icon

Marketing Messages

Send customers text and/or email marketing messages that can even be based on their rating.
RTF CSI Survey Reminder Icon

CSI Survey Reminder

We can send customers a text and/or email reminder to fill out a survey sent outside of RTF.
RTF Canned Responses

Canned Responses

Create canned responses that can easily be sent as a response for commonly asked questions.

RTF Keyword Alerts Icon

Keyword Alerts

Get an additional alert when users use specific words in their feedback to raise awareness for security, etc.
Manual Rating Request Icon

Manual Rating Request

Easily send people an automated rating request by entering their name and cell # into our custom form.
RTF Forms Icon

Waiver Forms

Allow customers to agree to a waiver form that also sends them a post-visit rating request.
RTF Employee Ratings Icon

Review Carousel

Showcase all of your latest positive Google public reviews on your website.

RTF Forms Icon

Forms and Micro-Surveys

Create custom forms such as recruiting, loyalty programs, supercharged surveys, etc.

RTF Review Alerts Icon

Review Alerts

Get notified immediately whenever a new review hits any online public review site along with a daily recap.
Marketing Messages Icon

Employee Ratings

Our system collects which employee dealt with a customer submitting Feedback to track how employees are performing.
Explore All Features

TRUSTED BY BUSINESSES IN EVERY INDUSTRY

Real Time Feedback helps companies enhance customer experiences and their reputation every day.

“Their product is simple to use and very reasonably priced. We love it.”

Theo Hodges
Sr. VP, Ticket Sales & Service, Dallas Mavericks

“RTF gives members the outlet they deserve and it also gives us the opportunity to address their issue in a timely manner, which makes them feel heard and happy about their experience with management.”

Samantha Cacchione
Gold’s Gym SoCal

“We needed a solution set up under a quick deadline, and within days they delivered a customized ready-to-use system. Their professionalism and attention to detail is world-class.”

Matt Keller
Director, Information Technology, Dallas Stars

“We have very high standards and we’ve been blown away with how consistently they go above and beyond our expectations.”

Gina Chapa
VP of Guest Experience, American Airlines Center

“It’s incredibly easy to use, giving our team the ability to gain insights instantly and act on them right away. This has not only improved our internal processes but also driven a significant increase in 5-star reviews.”

Tim Lamb
Director of Golf, Maui Nui Golf Club

“Our guests and staff praised the system for being straightforward and easy to use. They provided unparalleled customer service throughout the implementation and service of our account.”

David Chadwell
Bridgestone Arena, Vice President, Event Operations

“The Real Time Feedback customer engagement tool is a powerful way to keep a finger on the pulse of the customer experience. Highly recommended.”

Derek Smith
Nationwide Arena, Associate General Manager

“RTF creates opportunities to really build connections and relationships with our members. We’ve also seen hundreds, if not thousands of positive reviews across all of our locations since launch.”

Brad Shipman
City Fitness

“The system is immediate, user-friendly, and very concise. This allows us to be proactive with any issues that may arise.”

Rick Beadles
Huffines Auto Group, General Manager

THE CUSTOMER EXPERIENCE GURUS

Explore our latest blogs packed with strategies, trends, and ideas to boost reviews, protect your brand, and create exceptional customer experiences.

Get started today.

Real Time Feedback is the quickest way for you to privately uncover which customers are unhappy and why. AND the easiest way to drive happy customers to leave you 5-star public reviews.

Request a demo