Real Time Feedback for Multifamily Residences
Your residents are picky. With the rapid growth of the multi-family industry, renters have more options than ever before. First impressions of your property make all the difference. Residents want to be able to instantly communicate with the leasing office, security, maintenance and other personnel. Although most property management systems have some sort of facilities maintenance ticketing system, they are generally limited to only the residents unit and are not intended to resolve issues with the entire property. Furthermore, most of these systems are intended to be used by the residents and not visitors.
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According to Multifamily Executive, 8 of the top 10 complaints by multifamily residents are issues that could be solved if residents had a quick feedback loop with management:
• Rental rates
• Poor grounds/common area upkeep
• Disorganized staff/lack of communication with staff
• Quality of response to maintenance requests
• Overall customer service of management staff
• Quality of parking/parking availability
• Concerns over security/safety/lighting
• Lack of upgraded amenities
• Pets not on leash/poor pet waste removal
• General lack of preventative maintenance
Watch the Real Time Feedback for Multifamily Explainer Video
Example Feedbacks
The dumpster by Building 3 is full and there are trash bags all around it.
There’s a suspicious looking black Dodge driving around the parking lot.
The treadmill in the fitness center is broken.
There’s a large branch lying in the middle of the parking lot.
How do I reserve the community room for a private event?
I’ve been waiting outside the leasing office for 20 mins for an appointment.
Someone is parked in my reserved parking spot.
There is a strong gas smell by the grills in the courtyard.
Employees can use Real Time Feedback to alert management of issues and even remain anonymous
We are almost out of Virex and paper towels. Please order some ASAP.
Cindy in the leasing office always shows up late and hardly works!