Golf & Recreation

Maui Nui Golf Club

Maui, Hawaii
Transformative results in just 60 days by implementing Real Time Feedback to enhance customer engagement and boost online reviews.
91%
5-Star Reviews
Real Time Feedback Web-to-Text Feature

Maui Nui Golf Club achieved transformative results in just 60 days by implementing Real Time Feedback (RTF), a cutting-edge platform designed to enhance customer engagement, streamline feedback management, and boost online reviews. Through seamless integration of non-invasive customer touchpoints, RTF empowered Maui Nui to capture valuable insights at every stage of the golfer’s journey.

ACHIEVED IN JUST 60 DAYS

The Results Speak for Themselves

446
Online Reviews
Up from 219
91%
5-Star Reviews
Up from 55%

4.4

Google Rating
Up from 4.0
400+

Conversations Started

By golfers

THE CHALLENGE

Golfers Leaving Unhappy Without Telling Us

Before implementing Real Time Feedback, Maui Nui Golf Club faced significant challenges in understanding and addressing customer concerns. Issues went unnoticed until they surfaced as negative online reviews.
1

Golfers lacked an easy and proactive way to share concerns

2

Antiquated methods of responding to online reviews

3

Customer concerns not addressed promptly

4

Missed opportunities to encourage positive reviews

Limited Feedback Channels

Golfers lacked an easy and proactive way to share concerns with management.

Inefficient Feedback Management

Antiquated methods of responding to online reviews hindered Maui Nui’s ability to address customer concerns promptly.

Missed Opportunities for Positive Reviews

By not engaging with customers after their round, Maui Nui struggled to encourage those with positive experiences to leave online reviews.

THE SOLUTION

Revolutionizing the Customer Feedback Process

RTF
Real Time Feedback
RTF revolutionized the customer feedback process at Maui Nui Golf Club by introducing innovative, tech-driven tools that capture insights at every stage of the golfer’s journey.

QR codes placed strategically across the entire course

Real-time feedback directly to management during visits

Automated post-visit rating requests

Centralized review hub for reputation management

Reputation Scorecard

DO YOU KNOW YOUR COMPANY’S REPUTATION SCORE?

Get a comprehensive analysis of your online presence with ratings from Google, Yelp, Facebook, and more.

CHECK YOUR ONLINE REPUTATION NOW
GROWTH OVER TIME

The Transformation Visualized

Watch how Maui Nui’s reviews and ratings improved dramatically after launching with Real Time Feedback.

Total Online Reviews Generated
Average Rating Score Per Month
40 30 20 10 2 2 7 29 39 July August September October November Launch ★★★★★ ★★★★☆ ★★★☆☆ ★★☆☆☆

THE RESULTS

Transformative Results in 60 Days

Maui Nui Golf Club saw dramatic improvements across all key metrics.

TOTAL REVIEWS
219 → 446
Total online reviews generated
5-STAR REVIEWS
55% → 91%
Of total review volume is now 5-stars
4.4
Google Rating

Up from 4.0

400+
Conversations Started

By golfers using RTF

"It seems like our customers would leave unhappy instead of telling us to fix the issue. We had to do something about it."

Tim Lamb
Golf Director, Maui Nui Golf Club

Ready to Transform Your Golf Course?

Join Maui Nui Golf Club and see transformative results in just 60 days with Real Time Feedback.

Request a demo