How Realtime Feedback Works

01

Register your business with Realtime Feedback.

02

Let your customers and employees know that they can now send your managers instant Feedback during their visit to your establishment and receive an immediate response.

03

Customers and employees can utilize Realtime Feedback to let you know about their experience with your business in real time.

04

Managers will receive instant notifications via app push notifications, text, and/or email when Feedback is received.

05

Managers can now respond to Feedbacks via the in-app chat function that will generate a text message response back to the Feedbacker.

06

Any issues can now be solved in real time before your customers leave your business unhappy.

Features

Get instant notifications when a customer leaves Feedback

  • Control which employees receive notifications, and when
  • Customize notifications for either app push notifications or email (or both)
  • Add internal notes to a Feedback only other employees can see

Directly reach out to those customers to address the issue while it’s happening

  • Communicate with customers who left Feedback via chat, phone call, or email
  • Clarify where you may have gone wrong, and what can be done to fix it
  • Prevent a negative review by intervening to go above and beyond

Use customer Feedback to improve your business

  • View the details of each Feedback submitted, including uploaded photos or videos
  • Search and review previous Feedback to discover where improvements to your service can be made
  • Learn more about the customers leaving you Feedback and how you should interact with them in the future

Watch the Feedback Explainer Video

Ways Businesses Can Inform Customers About Feedback

You can showcase the Feedback platform to your customers any way you’d like. work with our design team to customize the materials to reflect your brand.

Example Feedbacks

My waiter is giving me bad service.

There are people in theater 5 that are being really loud.

Your employee Michael was very rude to me.

You should really have a diaper changing table in the men’s restroom

My entree that I ordered did not taste very fresh.

I was at your store at opening time
at 8am but no one unlocked the door until 8:30

Your parking lot is full of carts.

The vending machine in your lobby won’t accept bills

Your women’s bathroom was very dirty.

You have an employee texting on their phone in one of the aisles.

The avocados in the produce dept are moldy

Presentation – How Feedback Works