AI Resolve gives hotel teams a flexible response engine for feedback and issue recovery, whether your staff wants hands-on control, guided automation, or more autonomous action paths.

We continuously analyze your Google reviews with AI to identify likely policy violations, explain why flagged reviews may qualify for removal, and help your team take the right next steps.

Be alerted when a guest who previously had an issue returns to your hotel, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.

Use pre-programmed QR alert codes that let guests or employees report specific issues in seconds without typing, long forms, or app downloads.

Balance review growth across the profiles and destinations that matter most instead of sending every happy guest to the same site every time.

Capture authentic guest testimonial videos directly from happy guests so your property can build trust with real stay stories and stronger social proof.

AI removes the brain drain by recommending responses to guest feedback and reviews so your team can move faster without losing consistency or quality.

Automatically respond to public reviews with AI-generated replies so your team can stay responsive without creating more manual work.

Give guests one branded QR destination with picture tiles linked to amenities, dining, spa, housekeeping, local recommendations, upgrades, and anything else that matters to the stay.

Turn website traffic into a live text conversation so hotels can capture booking questions, group inquiries, and guest concerns before opportunities go cold.

Send guests text and email marketing messages that can even be based on their rating, making it easier to personalize follow-up, promotions, and return-stay campaigns.

Create fast, consistent responses for common questions, recurring complaints, pre-arrival requests, post-stay follow-up, or service recovery without rewriting the same message over and over.

Scan incoming feedback for urgent words and instantly escalate safety, cleanliness, security, or operational issues to the right people.

Easily send an automated rating request by entering a guest’s name and mobile number into a simple form right after a positive interaction or recovery moment.

Let guests complete digital waiver or acknowledgment forms that can also trigger a post-visit rating request, giving your team a smoother process and another opportunity to capture feedback.

Showcase your latest positive Google reviews directly on your website so potential guests can see fresh social proof before they book.

Track guest satisfaction at the employee or department level so leaders can spot patterns faster, coach more effectively, and recognize strong performance with much more clarity.

Give employees a direct way to share operational issues, workplace concerns, and honest feedback so management can identify problems earlier and improve the team experience.

Give guests and employees a safe way to report concerns without attaching every issue to a name or creating hesitation around honest feedback.

Automatically funnel feedback to the right manager, department, or property team so action can happen faster and with less internal confusion.

Route top employee feedback into public Glassdoor review opportunities while keeping the rest internal so leadership can strengthen employer reputation without losing visibility into staff concerns.

Easily catalog found items in the platform along with digital pictures so your team can manage lost-and-found requests more efficiently and create a smoother guest experience when items are recovered.

Automatically text guests who reach out after hours so requests are acknowledged immediately even when front-desk staffing is limited.