The competition among grocery stores is ever-increasing. Ever since Amazon purchased Whole Foods along the rise of app-based and online ordering platforms, grocery stores are frantically trying to keep customers. Variety, inventory levels, cleanliness and customer service all play a significant role in customer retention. With self-checkout kiosks popping up in more and more locations, customer engagement with employees is becoming less frequent as the number of employees needed at such stores dwindles. How do you ensure that your customers’ needs are being met and their voices heard?