AI Resolve gives gym teams a more direct way to manage member complaints, private feedback, and service recovery workflows without needing a large enterprise CX program to turn issues into action.

Real Time Feedback uses AI to continuously analyze Google reviews for likely policy violations, explain why certain reviews may qualify for removal, and help gym teams take the right next steps to protect their online reputation.

RTF helps gyms generate more positive public reviews while routing unhappy members into a private recovery path first, giving managers a better chance to fix issues before they turn into damaging public reviews.

Balance review growth across Google, Facebook, Yelp, fitness directories, and other priority review destinations instead of pushing every happy member toward the same review site every time.

Catch member issues while they are still inside the gym using smart QR codes placed at the front desk, locker rooms, bathrooms, group fitness studios, equipment areas, saunas, pools, recovery rooms, or personal training zones.

Be alerted when a member who previously had an issue returns to your gym, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.

Use pre-programmed QR alert codes that let members or staff report specific issues like broken equipment, dirty locker rooms, empty wipes, unsafe conditions, rude staff, class complaints, or maintenance problems in seconds.

Capture authentic member testimonial videos directly from happy gym members so your fitness brand can build trust with real transformation stories, real experiences, and stronger social proof.

Give members one branded QR destination with picture tiles linked to class schedules, personal training, membership options, guest passes, referrals, app downloads, events, challenges, amenities, feedback, and more.

Turn gym website traffic into a live text conversation so teams can capture tour requests, guest pass claims, personal training leads, membership questions, cancellation concerns, and follow-up opportunities before they go cold.

Create fast, consistent responses for common member questions, billing concerns, cancellation issues, class complaints, equipment problems, guest pass follow-up, and service recovery without rewriting the same message every time.

Scan reviews and internal feedback for high-priority words like “injury,” “harassment,” “unsafe,” “dirty,” “broken,” “cancel,” “billing,” “refund,” “manager,” “theft,” or “never coming back,” then instantly notify the right team.

Easily send an automated rating request by entering a member’s name and cell number into a custom form right after a positive interaction, successful recovery moment, completed tour, personal training session, or member milestone.

Let members complete digital waiver or acknowledgment forms for gym access, personal training, challenges, events, classes, recovery services, pools, saunas, or specialty fitness experiences while keeping the process simple and trackable.

Showcase your latest positive Google reviews directly on your website so potential members can see fresh social proof before they book a tour, claim a guest pass, or join the gym.

Create QR codes and direct links that send members to simple forms and micro-surveys so gyms can capture quick feedback around locker rooms, equipment, classes, amenities, staff, cleanliness, and overall member experience.

Track member satisfaction at the employee level so managers can identify which trainers, front desk staff, class instructors, cleaning teams, and membership reps are creating great experiences or need additional coaching.

Route top employee feedback into public Glassdoor review opportunities while keeping the rest internal so gym leadership can strengthen employer reputation without losing visibility into staff concerns.

Easily catalog found items in the platform with digital pictures so gym staff can manage lost phones, earbuds, wallets, bags, keys, water bottles, shoes, and clothing more efficiently.

Automatically text members and prospects who reach out after hours so tour requests, guest pass claims, membership questions, class inquiries, and service-related messages are acknowledged even when the gym is closed.