AI Resolve gives gym teams a flexible recovery engine for member complaints, private feedback, and issue resolution, helping managers move from member concern to action without relying only on NPS scores, dashboards, or general feedback workflows.

Balance review growth across Google, Facebook, Yelp, fitness directories, and other priority review destinations based on where the gym needs stronger visibility instead of treating every positive member interaction as the same review opportunity.

Be alerted when a member who previously had an issue returns to your gym, so your team has the chance to win them back, provide a more personal experience, and make their next visit exceptional.

Catch member issues while they are still inside the gym using smart QR codes placed at the front desk, locker rooms, bathrooms, group fitness studios, equipment areas, saunas, pools, recovery rooms, or personal training zones.

Use pre-programmed QR alert codes that let members or staff report specific issues like broken equipment, dirty locker rooms, empty wipes, unsafe conditions, rude staff, class complaints, or maintenance problems in seconds.

Capture authentic member testimonial videos directly from happy gym members so your fitness brand can build trust with real transformation stories, real experiences, and stronger social proof beyond surveys, ratings, or written reviews.

Give members one branded QR destination with picture tiles linked to class schedules, personal training, membership options, guest passes, referrals, app downloads, events, challenges, amenities, feedback, and more.

Turn gym website traffic into a live text conversation so teams can capture tour requests, guest pass claims, personal training leads, membership questions, cancellation concerns, and follow-up opportunities before they go cold.

Create fast, consistent responses for common member questions, billing concerns, cancellation issues, class complaints, equipment problems, guest pass follow-up, and service recovery without rewriting the same message every time.

Let members complete digital waiver or acknowledgment forms for gym access, personal training, challenges, events, classes, recovery services, pools, saunas, or specialty fitness experiences while keeping the process simple and trackable.

Give gym employees a direct way to share operational issues, workplace concerns, equipment problems, safety concerns, member complaints, and honest feedback so leadership can spot problems before they impact the member experience.

Route top employee feedback into public Glassdoor review opportunities while keeping the rest internal so gym leadership can strengthen employer reputation without losing visibility into staff concerns.

Easily catalog found items in the platform with digital pictures so gym staff can manage lost phones, earbuds, wallets, bags, keys, water bottles, shoes, and clothing more efficiently.

Automatically text members and prospects who reach out after hours so tour requests, guest pass claims, membership questions, class inquiries, and service-related messages are acknowledged even when the gym is closed.