AI Suggested Responses: A New Real Time Feedback Feature

by | Nov 1, 2023

We’ve got some exciting news to share with you today. Real Time Feedback has teamed up with OpenAI’s ChatGPT, and it’s a match made in customer service heaven. This integration is designed to enhance customer engagement, streamline business operations, and relieve your staff of ‘brain-drain’. We’re here to give you the breakdown on how this new feature is shaking things up in the world of customer interactions, saving you time, and adding a personal touch to every message.

A New Era of Customer Engagement

Since 2018, Real Time Feedback has been on the cutting edge of customer communication, and this integration with ChatGPT is no exception. Whether you’re running a small shop or a big corporation, this feature is designed to make your life easier when it comes to customer engagement. Imagine having a smart assistant that knows your brand inside out and can whip up personalized, well-written, and empathetic responses to customer feedback and online reviews in a flash. And the best part? It’s all included in your Real Time Feedback subscription.

The Importance of Responding

Responding to reviews is a critical aspect of a business’s online reputation. There’s only one thing that appreciates a business showing genuine care to Feedback more than customers and that’s search engines. Google, for instance, values businesses that respond to each of their reviews much more than those that ignore them. Responding to each and every review is one of the simplest ways to climb search rankings, and Suggested Responses just made it a lot faster, easier, and less tedious to do. If you don’t know your online reputation, go to to have your business scored for free.

Why ChatGPT? Because It Gets You

Recommended Responses isn’t just another tool in the toolbox. It’s like having a customer service guru on your team, ready to help 24/7. With every interaction, it learns to better match your brand’s tone of voice and how you communicate with your customers. Whether you’re dealing with praise or constructive criticism, AI Recommended Responses is there to help you respond in a way that’s true to your brand. Salesforce has a great article on why customer engagement is so important, and it’s definitely worth a read to understand the full scope of its impact.

Cutting Response Time in Half

Businesses that have jumped on the ChatGPT bandwagon are already seeing the benefits. We’ve seen a 90% reduction in the time it takes to respond to customer Feedback and reviews. That means you can spend less time with redundant tasks and more time focusing on growing your business and keeping your customers happy. These shorter response times mean an improved search engine ranking. For some effective strategies to keep your customer engagement game strong, take a look at Acquire’s list of strategies for 2023.

Bidding Farewell to Brain-Drain

Let’s talk about brain-drain for a moment. It’s that feeling you get when you’re stuck doing tedious, repetitive tasks. It’s exhausting, and it can suck the life out of your workday. With Real Time Feedback generating a massive amount of customer interactions, responding to each one can quickly become overwhelming. Here’s where ChatGPT powered Recommended Responses comes in because it takes on the heavy lifting of crafting unique, thoughtful responses. All you have to do is proofread the generated response, edit or add anything you want, and send it off, giving your brain a much more streamlined routine task. Your staff can say goodbye to the monotony of typing out responses and hello to more time focusing on what they do best.

From Entrepreneurs, For Entrepreneurs

Real Time Feedback was founded in 2018 by Adam and Kfir Alfia, two entrepreneurs who’ve been in your shoes and know the struggles of managing customer interactions. They saw an opportunity to use digital communication to make life easier for both customers and businesses. And with the addition of ChatGPT, they’ve taken that vision to the next level.

Anywhere, Anytime

Whether you’re at your desk or on the go, Real Time Feedback has got you covered. The ChatGPT integration works seamlessly on both web and mobile platforms, ensuring you’re always just a click away from your customers’ needs. And with every response you send, the system gets smarter, making sure your brand’s voice shines through in every interaction.

Ready to Give It a Try?

If you’re as excited about this as we are, book a demo today to see how Real Time Feedback and ChatGPT can take your customer engagement to the next level. Trust us, your customers will thank you.


The integration of Real Time Feedback with ChatGPT is changing the game in customer engagement. It’s smart, it’s efficient, and it’s all about making sure your brand’s voice is heard loud and clear. With the time you’ll save and the personalized touch you’ll add to every interaction, it’s a NO-BRAINER™. So, what are you waiting for? Book a demo, give it a try, and join the revolution in customer communication. Your customers will love you for it, and you’ll love the extra time you have to focus on what you do best. Cheers to a great online reputation and happy customers!

Aaron Thompson

Aaron Thompson is a standout graduate from Texas Tech University’s College of Media & Communication. He has won national awards for his creative writing, including attaining first place in the National Student Advertising Competition during his time as a student. After graduating, he began his career as a brand strategist for one of the largest ad agencies in West Texas, GriffinWink Advertising. Since then, he has moved on to Real Time Feedback, becoming the youngest director of marketing in the company’s history.

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