by Aaron Thompson | May 29, 2026 | Uncategorized
Real Time Feedback was recently featured in Forbes in an article discussing the future of customer feedback, real time insights, and AI powered customer engagement. The article highlights the growing importance of capturing customer feedback in the moment, while...
by Aaron Thompson | May 27, 2026 | Google, Reputation Management, Uncategorized
If your team is handing customers a tablet at the front desk, asking them to mention your staff by name in their Google review, or offering any kind of perk in exchange for a five-star rating, you are now in violation of Google’s updated review policies. Google...
by Aaron Thompson | May 15, 2024 | Uncategorized
When asked which star rating out of five is preferred, most business owners will instinctively respond with “All 5 stars of course!” However, realistic business owners know that most customers don’t have a 5-star experience on every visit. And owners who are always...
by Aaron Thompson | Jan 29, 2024 | Uncategorized
2024 entitles us to the most modern and tactful advancements in business. It is a new year that promises to be rich with creative innovation, technological advancements, and 360° customer experience strategies. According to a Forbes Business article written by...
by Aaron Thompson | Dec 14, 2023 | Uncategorized
In the rapidly evolving business world, customer experience (CX) has emerged as a key differentiator. It’s not just about delivering a service or product; it’s about crafting memorable experiences that resonate with customers. With customer expectations at...
by Aaron Thompson | Nov 17, 2023 | Uncategorized
The 1 thru 5 average review rating that your business displays on sites like Google, Yelp, and Facebook can make or break a potential customer’s decision to do business with your brand. According to a study by PowerReviews, 98% of consumers feel that reviews are an...
