by Aaron Thompson | Nov 17, 2023 | Uncategorized
The 1 thru 5 average review rating that your business displays on sites like Google, Yelp, and Facebook can make or break a potential customer’s decision to do business with your brand. According to a study by PowerReviews, 98% of consumers feel that reviews are an...
by Aaron Thompson | Nov 1, 2023 | Uncategorized
We’ve got some exciting news to share with you today. Real Time Feedback has teamed up with OpenAI’s ChatGPT, and it’s a match made in customer service heaven. This integration is designed to enhance customer engagement, streamline business operations, and relieve...
by Aaron Thompson | Sep 5, 2023 | Uncategorized
In today’s digital landscape, online reviews are the lifeblood of businesses. They shape perceptions, influence purchasing decisions, and provide a direct line to customer sentiment. But with the sheer volume of feedback, how can businesses effectively manage...
by Adam Alfia | May 19, 2023 | Uncategorized
In today’s digital landscape, online reviews hold significant sway over a business’s reputation, and negative Google reviews can be particularly impactful. While it’s important to acknowledge that you cannot remove a valid negative review, there are...
by Adam Alfia | Feb 20, 2023 | Uncategorized
As technology continues to advance, the digital world ceases to sleep, granting consumers constant and consistent access to the internet. The digital world offers instant gratification for consumers with information, products, and services right at their fingertips....
by Adam Alfia | Jan 3, 2023 | Uncategorized
Customer retention comes down to one thing: customer satisfaction. With 65% of customers changing to a competitor because of a poor experience, customer experience management is an unavoidable part of business operations. Customer satisfaction relies on the...
