by Adam Alfia | May 19, 2023 | Uncategorized
In today’s digital landscape, online reviews hold significant sway over a business’s reputation, and negative Google reviews can be particularly impactful. While it’s important to acknowledge that you cannot remove a valid negative review, there are...
by Adam Alfia | Feb 20, 2023 | Uncategorized
As technology continues to advance, the digital world ceases to sleep, granting consumers constant and consistent access to the internet. The digital world offers instant gratification for consumers with information, products, and services right at their fingertips....
by Adam Alfia | Jan 3, 2023 | Uncategorized
Customer retention comes down to one thing: customer satisfaction. With 65% of customers changing to a competitor because of a poor experience, customer experience management is an unavoidable part of business operations. Customer satisfaction relies on the...
by Adam Alfia | Dec 23, 2022 | Uncategorized
Customer loyalty plays a significant role in business success – so much so that increasing customer retention by just 5% can boost profits by as much as 95%. Yet, with major players like PayPal losing customers, retaining customers is growing increasingly...
by Adam Alfia | Dec 7, 2022 | Uncategorized
Customers are the heart and soul of any business. Without them, many businesses would cease to exist. And yet getting them onside can prove costly, with the acquisition of one new customer costing five times more than retaining an existing customer. Though acquiring...
by Kfir Alfia | Oct 8, 2021 | Uncategorized
Raise your hand if you really enjoy hearing in detail all of the things that you’ve been doing wrong. Anyone? Well, you’re not alone. Hearing how you’ve disappointed the very people you would rather please is an assault on the ego. You’d like to think that people are...
