Finding Gold In Your 4-Star Ratings

Finding Gold In Your 4-Star Ratings

When asked which star rating out of five is preferred, most business owners will instinctively respond with “All 5 stars of course!” However, realistic business owners know that most customers don’t have a 5-star experience on every visit. And owners who are always...
What is Online Reputation Management (ORM)?

What is Online Reputation Management (ORM)?

Running a modern business efficiently requires modern solutions to streamline the complex and tedious landscape of managing its online reputation. The importance of finding a good online reputation management software (ORM) that molds to your business’s goals cannot...
CX Facts Every Business Owner Should Know

CX Facts Every Business Owner Should Know

In the rapidly evolving business world, customer experience (CX) has emerged as a key differentiator. It’s not just about delivering a service or product; it’s about crafting memorable experiences that resonate with customers. With customer expectations at...