Fitness Industry

Body Alive

Nationwide · Founded 2012
How Body Alive doubled its locations in a year with Real Time Feedback!
2x
Locations in 1 Year
Real Time Feedback Web-to-Text Feature

Founded in 2012, Body Alive is a rapidly growing fitness brand known for its dynamic classes and strong community. While opening their 4th location in 2023, Body Alive sought to further elevate its customer experience and online reputation. An unprecedented success with Real Time Feedback helped them to open five more locations within a year.

UNPRECIDENTED GROWTH POWERED BY CUSTOMER FEEDBACK

The Results Speak for Themselves

3,000+
Total Reviews Generated
Up from just 137
1,267

Negative Experiences Saved

Resolved before going public
4.98
Current Average Rating
Up from 3.17
+4
New Locations Opened
Doubled in one year

THE CHALLENGE

Great Classes, But a Rating Trapped at 3.17

Before implementing Real Time Feedback, Body Alive’s average rating across their four locations was trapped at a 3.17. While their classes were well loved, this was not adequately reflected in their online reputation, which was actively deterring potential members from trying them out.
1

Average rating stuck at 3.17 across all locations

2

Great class experiences not reflected in online reviews

3

Low ratings deterring potential new members

4

No system to collect actionable member feedback

3.17
Average Rating
Before Real Time Feedback
Their well-loved classes weren’t translating into the online reputation they deserved, costing them potential members.

THE SOLUTION

CRM Integration for Automated Success

CRM
Integration with Mariana Tek
By integrating Real Time Feedback with their CRM, Mariana Tek, they were able to hit all of their members with custom texts asking to leave a 5-star rating and/or leave Feedback on their class experience.

They began receiving hundreds of positive reviews which pushed them higher in SEO rankings, quickly converting into more members and full classes. They quickly expanded nationwide, effectively doubling their locations and maintaining a 4.9 average rating across all locations.

Integrated with Mariana Tek CRM system

Automated texts after every class experience

Higher SEO rankings from review volume

More members and consistently full classes

Reputation Scorecard

DO YOU KNOW YOUR COMPANY’S REPUTATION SCORE?

Get a comprehensive analysis of your online presence with ratings from Google, Yelp, Facebook, and more.

CHECK YOUR ONLINE REPUTATION NOW
GROWTH OVER TIME

The Transformation Visualized

Watch how Body Alive’s reviews and ratings exploded after launching with Real Time Feedback.

Positive Reviews Generated Average Overall Rating
BEFORE AFTER 3.17 4.96 5.00 4.98 Launch Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov '22 '23 '24

THE RESULTS

Transformational Results

Body Alive’s partnership with Real Time Feedback delivered unprecedented growth.

REVIEWS GENERATED
3,000+
A massive increase in review volume that boosted SEO rankings and attracted new members.
RATING TRANSFORMATION
3.17 → 4.98
Nearly perfect rating maintained across all locations.

2x

Locations Doubled in One Year
From 4 locations to 8+, Body Alive expanded nationwide thanks to their improved reputation and full classes.

"Real Time Feedback is building up our SEO, our reviews, and it is also bringing in more customers."

Shannon Jennings
Marketing & Operations Manager

Ready to Double Your Growth?

Join Body Alive and thousands of other fitness brands using RTF to revolutionize their customer feedback and fuel expansion.

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