by Adam Alfia | Jan 3, 2023 | Uncategorized
Customer retention comes down to one thing: customer satisfaction. With 65% of customers changing to a competitor because of a poor experience, customer experience management is an unavoidable part of business operations. Customer satisfaction relies on the...
by Adam Alfia | Dec 23, 2022 | Uncategorized
Customer loyalty plays a significant role in business success – so much so that increasing customer retention by just 5% can boost profits by as much as 95%. Yet, with major players like PayPal losing customers, retaining customers is growing increasingly...
by Adam Alfia | Dec 7, 2022 | Uncategorized
Customers are the heart and soul of any business. Without them, many businesses would cease to exist. And yet getting them onside can prove costly, with the acquisition of one new customer costing five times more than retaining an existing customer. Though acquiring...
