What is Real Time Feedback?
Ultimate Customer Engagement Tool
Data Driving Change
Customer Retention Powerhouse
Real Time Feedback helps turn negative experiences into positive interactions and reviews. Customers reward a business when they are listened to.
Watch How Real Time Feedback
Can Help Your Business
Keep a Real-Time Pulse on CX
Interview with Gina Chapa
VP Guest Experience
American Airlines Center
Hear Your Customers in Real-Time
Negative reviews hurt. But for every customer who bothers to complain in person, 26 other customers remain silent and never come back. Even worse, they post negative reviews online, leaving you with less business and little recourse. That hurts even more.
Register for Real Time Feedback and help your customers constructively complain today.
Get Back in the Driver’s Seat
Traditional customer feedback programs rely on paper or online surveys, that are often processed and aggregated weeks later, after being filled out by particularly willing customers. When the results finally make it up the chain, the customer is already upset and has moved on, and the results are given to people who are not in a position to address the situation anyway.
Empower your customers so that they can help you help them, and get back in the driver’s seat.
Thousands of Satisfied Customers – One Scathing Review
That’s all it takes to tarnish your business’ reputation online. Because even one negative review on Google, Facebook, or Yelp can stick out like a sore thumb, even among hundreds of positive ones. Plus, once they’re up, they’re almost impossible to remove (regardless if the complaint is legitimate or not) and can show up when people search your business even years later. To make matters worse, your best customers rarely leave reviews. They’re happy to patronize your business, week after week, and never think twice about posting online.
The sad truth is, negative word of mouth travels twice as far as praise for great service. And as a business, that leaves you at risk. That changes with Feedback.
What our clients say
Sr. VP, Ticket Sales & Service, Dallas Mavericks
Director, Information Technology, Dallas Stars
VP of Guest Experience, American Airlines Center
Bridgestone Arena, Vice President, Event Operations
Nationwide Arena, Associate General Manager